Billing & Payment Options

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Steps to Take if Facing Shut-Off

If You Receive a Termination Notice

Call us immediately at 1-888-460-4332. If you are calling on the date of termination, we cannot guarantee your service will not be shut off. Avoid shut-off by taking these steps:

Step 1: Choose one of these fast ways to pay

  • Pay Online (Free): Log in at your convenience to make single payments free of charge.
  • Pay Through BillMatrix: BillMatrix, our payment services partner, accepts payments by credit/debit card or electronic check on their website or by phone. Call BillMatrix at 1-866-694-1828. Columbia Gas is going fee-free. Columbia Gas is discontinuing the convenience fee charged for payments made by credit/debit cards and electronic check payments. During our short transition period to a fee-free payment, the total amount of your payment may include a convenience fee of $2.45. However, please be assured that any fee charged will be credited to you on a future bill.
  • Pay in Person:Find an authorized payment agent location near you. Columbia Gas is going fee-free. Columbia Gas is discontinuing the convenience fee charged for payments made at authorized payment agent locations. During our short transition period to a fee-free payment, the total amount of your payment may include a convenience fee of $1.50. However, please be assured that any fee charged will be credited to you on a future bill.

Step 2: If you pay online with our free one-time payment service, the system will automatically note a payment confirmation number on your account. There’s no need to report the confirmation number again, either online or by phone.

If you use one of the other payment methods, us at 1-888-460-4332 to report the receipt or payment confirmation number. Payments must be reported by 10:00 p.m. on the day before the scheduled termination date to avoid shut-off.

Late Charges

Your payment is credited to your account on the date Columbia Gas receives the payment. If payment is not received by the due date of your current bill, a 1.5 percent late payment charge will be added to your account.