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Meters outside an apartment

Heavy or hard-packed snow and ice on a gas meter could present a condition that temporarily stops the flow of natural gas or creates indoor natural gas buildup.

Stay safe by using these tips:

  • Make sure your meter is visible at all times and accessible for maintenance and emergency responders, including Columbia Gas service personnel, meter readers and firefighters
  • Never let snow completely cover your meter
  • Use caution when using a shovel around your meter; don’t shovel snow up against your meter
  • Where possible, use a broom instead of a shovel to clear snow away from the meter
  • Take care using a snow blower or plow near your meter
  • Never kick or hit the gas meter or its piping to break away built-up snow or ice. Remove the snow or ice with your hands

If your gas meter is completed encased in ice, or you think there is a potential problem with the piping or equipment, call our 24-hour emergency line at 1-888-460-4332.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332.