Shut off and reconnect
Did you receive a termination notice? Learn more about what you should do to keep your natural gas service.
We know there are times when it may be difficult for you to pay your bill. We offer options to help you get back on track.
We can delay shut off for up to 30 days if a licensed medical professional completes a form stating that shutting off your service would be hazardous to the health and safety of a permanent resident of your home. This can be used up to three times during a 12-month period.
To learn more, call us at 1-888-460-4332.
You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.
If you’re caring for someone who lives alone or deals with chronic illness, you can sign up for bill alerts for their account. You’ll be notified when their account is in danger of being shut off for non-payment. Signing up for this service requires authorization from both parties.
Call us about third-party notifications at 1-888-460-4332.
You can help pay the Columbia Gas bill for a friend, neighbor or loved one.