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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


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Safety Products

Find ways to make your home safer

What are natural gas detectors?

You’ve heard of smoke and carbon monoxide (CO) detectors, but did you know there’s a detector for natural gas? It monitors for natural gas (methane) and can identify a potential leak. If the alarm does go off, or if you smell a sulfur or rotten-egg-like odor, you could have a gas leak and must STOP what you are doing, LEAVE the area immediately and CALL 911 and Columbia Gas at 1-888-460-4332 (24/7).

Natural gas detectors are available for purchase at most home improvement stores and come with various features. Here are some to keep in mind:

  • A natural gas detector can alert you, much like a smoke or CO detector, with an audible or visual alarm. Some even have voice alerts and Smart Home features.
  • There are plug-in and battery-operated natural gas detectors to fit your home or business needs.
  • Follow the manufacturer's installation instructions to ensure proper operation. Trust your senses to LISTEN, SMELL and LOOK to detect leaks too.

For more on natural gas safety, visit our safety page here. 


Methane Detectors

View Transcript

You've heard of smoke and carbon monoxide detectors, but did you know that there's a detector for natural gas? Methane detectors can identify a potential gas leak. They come with various features and are available in home improvement stores as well as online. It is still important for you to know how to detect a potential natural gas leak. If you think you smell natural gas or you have a methane detector that is alerting you to a potential issue, stop, leave and call.  For more information, visit the safety section of our website.

Want to learn more?

For more information on these detectors and other natural gas safety tips 
from the National Transportation Safety Board, click the link below.

NTSB Safety Alert

More safety tips
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Carbon Monoxide

We care about your safety, and it’s important for you to know the risks of carbon monoxide.

Learn More

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Care for Your Appliances

Your appliances need regular care. Get quick tips about maintaining your appliances.

Read the Tips

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Safe Appliance Installation

Get installation tips for common natural gas appliances and find a contractor to help with your installation.

Learn More

Safety
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Don't DIY

Find a local contractor to work with your natural gas lines and appliances.


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Safety is Knowing

Learn how to keep your home or business safe.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).